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Terms & Conditions

Returns Policy 

Goods may be exchanged or returned within 1 month with proof of purchase. For hygiene or safety reasons the following items can only be returned providing they are in their original condition (including the packaging) and have not been worn, opened, assembled or used and any seals on the product remain unbroken: cosmetics, hats, hosiery, lingerie, men’s underwear, swimwear, personal grooming products, duvets, pillows and mattress & pillow protectors. This does not affect your statutory rights.


Privilege Club Terms & Conditions 

To take advantage of any Boundary Outlet Privilege Club member offers and/or incentives at selected periods the Boundary Outlet Privilege Club member must present their Privilege Club promotional invitation/ App/email or gold card in-store at the time of purchase and /or redemption. Privilege Club card offers and incentives will not be applied retrospectively if the cardholder does not present their Privilege Club promotional invitation/ App/email or gold card at the time of purchase and/or redemption. Further 10% discount off the last marked price and incentives apply to Privilege Club members only upon production of their Privilege Club promotional invitation/App/email or gold card during selected promotional periods. A further 10% discount off the last marked price offer applies to participating brands and products only for a limited time. Further 10% discount off the last marked price offer available in M&S Colne for advertised days of selected promotional periods only. A further 10% discount offer is not available in BB’s Cafes and Bumbellini’s Colne or Bannisters Restaurant & Afternoon Tea Colne. A further 10% discount offer excludes the purchase of gift vouchers. Boundary Stores may terminate the Privilege Club member scheme and/or refuse to issue a Boundary Stores Privilege Club card and/or withdraw or cancel any Boundary Stores Privilege Club memberships at any time. Boundary Stores reserve the right to amend these terms and conditions from time to time and to add, remove or amend any offers or incentives made available to Privilege Club members. Any amendments to these terms and conditions will be made available to view via the Boundary Outlet website boundaryoutlet.com

Privilege Club members wishing to report a lost or stolen card, contact: 01282 856200 or email customerservice@boundaryoutlet.com

Privilege Club members wishing to amend their details can: 

  • Amend their options within the “Privilege Club” section of “Remove Address” on the Website, boundaryoutlet.com 
  • email us at customerservice@boundaryoutlet.com
  • call us on 01282 856200 
  • write to us at Boundary Outlet, Vivary Way, Colne, Lancashire, BB8 9NW 

Privilege Club members wishing to no longer receive postal and/or email marketing information from us can: 

  • Amend their options within the “Privilege Club” section of “Amend Details” on the Website, boundaryoutlet.com 
  • email us at customerservice@boundaryoutlet.com
  • call us on 01282 856200 
  • write to us at Boundary Outlet, Vivary Way, Colne, Lancashire, BB8 9NW 
  • Click on the “unsubscribe” link at the bottom of any of our emails to opt out of email communications only. 

We will delete or anonymise any information that is stored by us (or by any third party who processes the data on our behalf). Please note that customers may continue to receive communications for a short period after changing their preferences while our systems are fully updated.   


Privacy

As registering as a Privilege Family member you have indicated on the application that you consent (e.g. by “opting-in”) to receiving marketing correspondence. You may opt-out of receiving marketing at any time.

If you no longer wish to receive marketing communications from us, you may choose to no longer receive postal and/or email marketing information from us by opting out. You can:

– amend your options within the “Privilege Club” section of “Remove Address” on the Website, www.boundaryoutlet.com

– email us at customerservice@boundaryoutlet.com

– Click on the “unsubscribe” link at the bottom of any of our emails to opt out of email communications only.

– write to us at Boundary Outlet, Vivary Way, Colne, Lancashire, BB8 9NW

You may continue to receive communications for a short period after changing your preferences while our systems are fully updated.


Boundary App Terms & Conditions

Introductory App 10% Off Promotion

  • Available to customers when downloading and using the app for the first time.
  • Available for a limited time.
  • Available for 1 single-use, after which the voucher will disappear from the app.
  • Offer only available via the Boundary Outlet App, new subscribers only.
  • Not to be used in conjunction with any other offer or voucher.
  • 10% discount does not apply to the purchase of Gift Vouchers or Boundary catering. 
  • Departments/brands may be excluded from this offer from time to time.
  • M&S Outlet Colne is excluded from this offer.

Gift Voucher Terms & Conditions 

Boundary Outlet gift vouchers can be exchanged for goods in all Boundary stores except BB’s Cafes. Only Boundary Outlet gift vouchers can be used in our stores.

A further 10% off discount with the Privilege Club offer excludes the purchase of gift vouchers. M&S Outlet Colne accepts both M&S and Boundary Outlet gift vouchers. Boundary Outlet Stores gift vouchers cannot be redeemed for cash.   

Boundary Outlet gift vouchers can only be exchanged for goods of equal value, or as part payment for goods of a higher value than their face value. The change will not be given if it is exchanged for goods less than their face value. For any merchandise purchase paid by vouchers, where the transaction value is less than the face value of the voucher, cash change of up to and including £0.99 will be provided. Any excess change requirements will be paid in new vouchers. The refund of all merchandise purchased using vouchers will be paid in new vouchers. This does not affect your statutory rights. Boundary Outlet Stores gift vouchers are not redeemable for cash.


Social Media, Competitions, Prize Draws & Survey Terms & Conditions

By participating, entrants confirm they have read, understood and agree to be bound by these terms and conditions. All prize winners will be notified within 7 days of the prize draw/competition closing. We reserve the right to request proof of a prize winner’s identity in the form of a passport or driver’s licence and proof of address in the form of a utility bill. If a prize winner cannot provide us with proof of identity reasonably acceptable to us, we may withdraw the prize and select another prize winner. The winner is able to collect from one of our Boundary Outlet Stores. We reserve in all cases the right to replace the stated prizes with prizes that we consider to be of broadly equivalent value. We offer no cash alternative for non-cash prizes and prize winners must accept prizes in the form offered. Prizes cannot be returned or exchanged. Winners are selected at random. Boundary Stores employees and concession partners cannot enter. Only one entry per person will be counted. All Facebook promotions are in no way sponsored, endorsed or administered by or associated with Facebook.   

Competition Winner’s Vouchers issued can only be redeemed once. Vouchers cannot be exchanged for cash, Boundary Outlet Stores Gift Vouchers or alternative goods – Nor can the redeemed prize be refunded. Photocopies are not valid. Lost vouchers cannot be replaced. Vouchers must be used to redeem the competition prize before the ‘Valid Until’ date shown. Unclaimed Prizes All prizes must be claimed within fourteen (14) days of our notification of winning unless otherwise stated. We reserve the right to award prizes unclaimed after this period to alternative prize winners or not to award them at all. Age Restrictions All competition entrants must be eighteen (18) years or older.   

Last updated  06/12/21


FREE Revolution Shadow Pallet when Purchasing 5 Revolution Items in Beauty Outlet.

  • This offer is only redeemable in Beauty Outlet only.
  • Whilst stock lasts.
  • Choice of Pallet is between the Revolution Carmi Make Magic and the Revolution x Rachel Leary Shadow Pallets – whilst stocks last.
  • One per person only.
  • Offer valid from 24/06/2022.
  • Offer valid when 5 Revolution products are bought in one transaction from Beauty Outlet.

Recruitment Refer-a-friend Scheme

  • The employee must complete their 3-month probationary period for you to receive the refer-a-friend voucher.  
  • The gift voucher can be a Boundary Outlet voucher or another voucher of choice to the value of £20.
  • To refer a friend, you must send their CV to recruitment@boundarymill.co.uk.
  • There must be a 6-month gap between employment by us for you to receive the refer-a-friend voucher.  
  • We hold the right to withdraw this offer at any time.

Extra 10% Off Purchases

  • 10% off the last marked price valid from 04/08/22 until 04/09/22 at Boundary Outlet.
  • 10% discount does not apply to the purchase of Gift Vouchers, M&S Outlet clearance items or Boundary catering (BB’s Café, Bumbellini’s, Bannisters Restaurant, and Banny’s).
  • Not to be used in conjunction with any other offer or voucher.
  • We reserve the right to amend or withdraw this offer at any time.

Banny’s 10% off the food bill

  • Receive 10% discount off food at Banny’s Restaurant Colne.
  • Offer valid from 04/08/22 until 04/09/22. Excludes drinks.
  • Excludes Banny’s takeaways and Banny’s Burnley.
  • Not to be used in conjunction with any other offer or voucher.
  • We reserve the right to cancel vouchers should we have reason to believe these terms & conditions have not been respected.

Sheffield 10-year event Scratch Card Terms & Conditions

Promotion runs on 27 August 2022 Only.

Privilege Family Members visiting us in our Sheffield store on 27 August 2022 will receive a scratch card with any purchase made.

To receive your scratchcard you must present your Privilege Family Member app voucher at one of our home or fashion tills. Scratch off the full foil panel on the scratchcard to reveal if you have won a prize.

To claim your prize

Present your winning scratch card at the till. All prizes must be redeemed by 24/09/2022.

Terms & Conditions

Prizes cannot be used retrospectively, or in conjunction with any other vouchers, offers or discounts.

Employees of Boundary Stores, concessions within the Boundary Store group, Libra Textiles LTD and/or those associated with the operation of the prize draw are ineligible to enter.

Redemption excludes plastic bags.

Prizes are valid for single use only, and winning scratchcards must be surrendered in store after use.

The scratchcard must be in a good condition and no copies permitted.

Prizes are subject to availability. Boundary Outlet reserves the right to revoke these offers at any time.

No cash equivalent or alternative prize will be given at the request of the winner and the prize is non-transferable and non-exchangeable.

No Change will be given if the full amount of the scratchcards’ value has not been met.

If items purchased are returned, only the discounted purchase price paid will be refunded.

Returned items will be refunded with a gift voucher. In the event of a dispute, please contact us at boundaryoutlet.com. Boundary Outlet will not be liable where the prize has been lost, damaged or stolen following delivery and such prize will not be replaced.

For all gift voucher terms and conditions visit our website; www.boundaryoutlet.com.

In the event of any fault, mistake, misunderstanding or dispute concerning the correctness or acceptability of the operation of any part of the prize draw the decision of Boundary Outlet shall be final.

Boundary Outlet reserve the right to refuse or withdraw the promotion at any time.

Promoted by Boundary Outlet. Vivary Way, Colne, Lancashire, BB8 9NW


Free tea or filter coffee for you and a friend in BB Café.

Offer valid from 22/08/2022 – 04/09/2022.

Limited to one visit, one voucher per customer.

Customers are required to present their email, mailer or app voucher to redeem this offer.

Offer available in all stores.

Not to be used in conjunction with any other offer or voucher.

Download the Privilege Family App

Download the free Boundary Privilege Family app to receive offers and brand updates on the go, plus always have your card to hand on your phone ready to show in store.
Search: Boundary Outlet

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