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Terms & Conditions

Returns Policy 

Goods may be exchanged or returned within 1 month with proof of purchase. For hygiene or safety reasons the following items can only be returned providing they are in their original condition (including the packaging) and have not been worn, opened, assembled or used and any seals on the product remain unbroken: cosmetics, hats, hosiery, lingerie, men’s underwear, swimwear, personal grooming products, duvets, pillows and mattress & pillow protectors. This does not affect your statutory rights.

Christmas Returns 

Due to the temporary closure of Colne, Grantham, Newcastle and Walsall stores our previous extended returns policy until 24 January 2021 will be extended to 2 weeks from the stores reopening. Further details will be announced when more information regarding the reopening of the stores above is available. All other usual terms and conditions apply.  


Privilege Club Card Terms & Conditions 

To take advantage of any Boundary Stores Privilege Club member offers and/or incentives at selected periods the Boundary Stores Privilege Club member must present their Privilege Club promotional invitation/ App/email or gold card in store at the time of purchase and /or redemption. Privilege Club card offers and incentives will not be applied retrospectively if the cardholder does not present their Privilege Club promotional invitation/ App/email or gold card at the time of purchase and/or redemption. Further 10% discount off the last marked price and incentives apply to Privilege Club members only upon production of their Privilege Club promotional invitation/App/email or gold card during selected promotional periods. Further 10% discount off the last marked price offer applies to participating brands and products only for a limited time. Further 10% discount off the last marked price offer available in M&S Colne for advertised days of selected promotional periods only. Further 10% discount offer is not available in BB’s Cafes and Bumbellini’s Pizzeria Colne or Bannisters Restaurant & Afternoon Tea Colne. Further 10% discount offer excludes the purchase of gift vouchers. Boundary Stores may terminate the Privilege Club member scheme and/or refuse to issue a Boundary Stores Privilege Club card and/or withdraw or cancel any Boundary Stores Privilege Club memberships at any time. Boundary Stores reserve the right to amend these terms and conditions from time to time and to add, remove or amend any offers or incentives made available to Privilege Club members. Any amendments to these terms and conditions will be made available to view via the Boundary Mill Stores website boundaryoutlet.com

Privilege Club members wishing to report a lost or stolen card, contact: 01282 856200 or email reception@boundarymill.co.uk Privilege Club members wishing to amend their details can: 

  • Amend their options within the “Privilege Club” section of “Remove Address” on the Website, boundaryoutlet.com 
  • email us at reception@boundarymill.co.uk
  • call us on 01282 856200 
  • write to us at Boundary Mill Stores, Vivary Way, Colne, Lancashire, BB8 9NW 

Privilege Club members wishing to no longer receive postal and/or email marketing information from us can: 

  • Amend their options within the “Privilege Club” section of “Amend Details” on the Website, boundaryoutlet.com 
  • email us at reception@boundarymill.co.uk 
  • call us on 01282 856200 
  • write to us at Boundary Mill Stores, Vivary Way, Colne, Lancashire, BB8 9NW 
  • click on the “unsubscribe” link on the bottom of any of our emails to opt out of email communications only. 

We will delete or anonymise any information that is stored by us (or by any third party who processes the data on our behalf). Please note that customers may continue to receive communications for a short period after changing their preferences while our systems are fully updated.   


Catering Offers Terms & Conditions 

Privilege Club Free Tea or Filter Coffee Offer 

  • Available to Boundary Stores Privilege Club members only on presentation of your free tea or filter coffee promotional App voucher/card/ in store. 
  • Free tea or filter coffee is only available on dates shown on promotional App voucher/card. 
  • One regular tea or filter coffee for you and a friend per promotional App voucher/card. 
  • Offer excludes specialty teas, barista coffee, milk, flavoured and soft drinks. 
  • Offer not available in Bannisters Restaurant & Afternoon Tea, Bumbellini’s Pizzeria or Bannys British Kitchen Colne. 
  • Privilege Club promotional App voucher/card will be scored once the offer has been redeemed * 
  • Subject to tier restrictions

Privilege Club Free Cake & Tea or Filter Coffee Offer 

  • Available to Boundary Stores Privilege Club members only on presentation of your free cake and a hot drink promotional App voucher/card in store. 
  • Free cake and a hot drink is only available on dates shown on promotional App voucher/card. 
  • One piece of cake and a regular tea or filter coffee for you and a friend per promotional App voucher/card. 
  • Customers can choose from promotional cakes only. Choice includes Victoria sponge, chocolate or lemon drizzle cake. 
  • Subject to availability and change. 
  • Gluten free cake option available on request. 
  • Offer excludes specialty teas, barista coffee, milk, flavoured and soft drinks. 
  • Offer not available in Bannisters Restaurant & Afternoon Tea, Bumbellini’s Pizzeria or Bannys British Kitchen Colne. 
  • Privilege Club promotional App voucher/card will be scored once the offer has been redeemed * 

Privilege Club Free Cake Offer 

  • Available to Boundary Stores Privilege Club members only on presentation of your free cake promotional App voucher/card in store. 
  • Free cake is only available on dates shown on promotional App voucher/card. 
  • One piece of cake for you and a friend per promotional App voucher/card. 
  • Customers can choose from promotional cakes only. Choice includes Victoria sponge, chocolate or lemon drizzle cake. 
  • Gluten free cake option available on request. 
  • Offer not available in Bannisters Restaurant & Afternoon Tea , Bumbellini’s Pizzeria or Bannys British Kitchen Colne. 
  • Privilege Club promotional App voucher/card will be scored or retained once the offer has been redeemed * 

Privilege Club Free/Complimentary Prosecco & Nibbles Offer 

  • Available to Boundary Stores Privilege Club members only on presentation of your free Prosecco & Nibbles promotional App voucher/card in store. 
  • Free Prosecco & Nibbles is only available on dates shown on promotional App voucher/card. 
  • Only one free Prosecco & Nibbles for you and a friend per promotional App voucher/card. 
  • Offer not available in Bannisters Restaurant & Afternoon Tea, Bumbellini’s Pizzeria or Bannys British Kitchen Colne. 
  • Privilege Club promotional App voucher/card will be scored once the offer has been redeemed 
  • A none alcoholic alternative will be available on request. 
  • Prosecco served only to persons 18 years and over *

Privilege Club Free Mince Pie & Hot Drink

  • Available to Boundary Mill/Boundary Outlet Privilege Club members only on presentation of your free mince pie & hot drink promotional App voucher/card/email in store. 
  • Free mince pie & hot drink is only available on dates shown on promotional App voucher/card/email. 
  • One free mince pie & hot drink for you and a friend per promotional App voucher/card/email. 
  • Offer not available in Bannisters Restaurant and Afternoon Tea, Bumbellini’s, or Bannys British Kitchen Colne.
  • Privilege Club promotional App voucher/card will be scored once the offer has been redeemed
  • Subject to tier restrictions * 

* Voucher can only be used once. Photocopies are not valid. Lost vouchers cannot be replaced. Excludes Boundary Outlet Stores employees. Offers are subject to availability. We reserve the right to cancel vouchers should we have reason to believe these terms & conditions have not been respected. Not to be used in conjunction with any other offer or voucher. 


Boundary App Terms & Conditions

Introductory App 10% Off Promotion

  • Available to customers when downloading and using the app for the first time.
  • Available for a limited time.
  • Available for 1 single use, after which the voucher will disappear from the app.
  • Not to be used in conjunction with any other offer or voucher.
  • Offer only available via the Boundary Outlet App, new subscribers only.

Monday – BB’s Brews

  • Free tea or filter coffee in BB’s Cafes with any purchase in the cafe.
  • Offer valid every Monday until 30/09/20.
  • Offer only valid on Mondays.
  • One tea or filter coffee per customer**

Tuesday – Banny’s British Kitchen, 20% Off Your Food Bill 

  • 20% off your food bill at Banny’s Restaurant & Takeaway Colne.
  • Offer excludes drinks.
  • Offer valid every Tuesday 4pm – 9pm until 30/09/20.
  • Offer only valid on Tuesdays**

Wednesday – 2 scoops for the price of 1 scoop at Ricardo’s Ice Cream Colne

  • Buy one single scoop ice cream cone and upgrade to a double scoop ice cream cone for free at Ricardo’s Ice Cream Colne on Wednesdays.
  • One offer valid per app customer.
  • Offer valid every Wednesday until 30/09/20.
  • Offer only valid on Wednesdays.
  • Ricardo’s Ice Cream Pod is open weather permitting, if closed no alternative will be available**

Thursday – Buy 1 get 1 half price at Bumbellini’s Italian

  • Buy 1 get 1 half price on any pizza in Bumbellini’s Italian Colne.
  • Valid from 4pm – 8pm.
  • Offer valid every Thursday until 30/09/20.
  • Offer only valid on Thursdays**

Friday – Free glass of Prosecco with afternoon tea at Bannisters Restaurant

  • Free glass of prosecco with afternoon tea at Bannisters Restaurant & Afternoon Tea Colne.
  • Offer valid every Friday until 30/09/20.
  • Offer only valid on Fridays
  • Valid from 3pm – 5pm.
  • One free glass of prosecco per customer**

Saturday – Buy one get one half price on breakfast at Bannisters

  • Buy one get one half price on breakfast at Bannisters Restaurant & Afternoon Tea Colne
  • Valid from 10am – 11.30am.
  • Offer valid every Saturday until 30/09/20.
  • Offer only valid on Saturdays.
  • Cheapest item half price**

**Not to be used in conjunction with any other offer or voucher. Offer only available via the Boundary Outlet App.


Store Receipt Terms & Conditions

10% Off Food (Receipt Offer)

  • Available between dates stated with offer
  • Available to Boundary Outlet customers only on presentation of your receipt in store
  • Only available on date of purchase
  • Offer available in BB’s Café Colne, Bannisters Restaurant & Afternoon Tea, Bumbellini’s Café & Pizzeria or Bannys British Kitchen Colne
  • Drinks not included * 

Gift Voucher Terms & Conditions 

Boundary Mill and Boundary Outlet gift vouchers can be exchanged for goods in all Boundary stores with the exception of BB’s Cafes. Only Boundary Mill and Boundary Outlet gift vouchers can be used in our stores.

Further 10% off discount with Privilege Club offer excludes the purchase of gift vouchers. M&S Outlet Colne accept both M&S and Boundary Outlet/Mill gift vouchers. Boundary Outlet/Mill Stores gift vouchers cannot be redeemed for cash.   

Boundary Outlet/Mill Stores gift vouchers can only be exchanged for goods of equal value, or as part payment for goods of a higher value than its face value. Change will not be given if it is exchanged for goods less than its face value. For any merchandise purchase paid by vouchers, where the transaction value is less than the face value of the voucher, cash change of up to and including £0.99 will be provided. Any excess change requirements will be paid in new vouchers. The refund of all merchandise purchased using vouchers will be paid in new vouchers. This does not affect your statutory rights. Boundary Outlet/Mill Stores gift vouchers are not redeemable for cash   


Social Media, Competitions, Prize Draws & Survey Terms & Conditions

By participating, entrants confirm they have read, understood and agree to be bound by these terms and conditions. All prize winners will be notified within 7 days of the prize draw/competition closing. We reserve the right to request proof of a prize winner’s identity in the form of a passport or driver’s licence and proof of address in the form of a utility bill. In the event that a prize winner cannot provide us with proof of identity reasonably acceptable to us, we may withdraw the prize and select another prize winner. We reserve in all cases the right to replace the stated prizes with prizes that we consider to be of broadly equivalent value. We offer no cash alternative for non-cash prizes and prize winners must accept prizes in the form offered. Prizes cannot be returned or exchanged. Winners are selected at random. Boundary Stores employees and concession partner’s cannot enter. Only one entry per person will be counted. All Facebook promotions are no way sponsored, endorsed or administered by or associated with Facebook.   

Competition Winner’s Vouchers issued can only be redeemed once. Voucher cannot be exchanged for cash, Boundary Outlet/Mill Stores Gift Vouchers or alternative goods – Nor can the redeemed prize be refunded. Photocopies are not valid. Lost vouchers cannot be replaced. Vouchers must be used to redeem the competition prize before the ‘Valid Until’ date shown. Unclaimed Prizes All prizes must be claimed within fourteen (14) days of our notification of winning unless otherwise stated. We reserve the right to award prizes unclaimed after this period to alternative prize winners or not to award them at all. Age Restrictions All competition entrants must be eighteen (18) years or older.   


Banny’s Big Night In! Competition November 2020 – Terms & Conditions

Banny’s Takeaway Competition   – Terms & Conditions

This is a giveaway which is live from;

Week 1: Friday 6 November 2020 until 23:59 GMT on Sunday 8 November 2020.
Week 2: Monday 9 November 2020 until 23:59 GMT on Sunday 15 November 2020.
Week 3: Friday 16 November 2020 until 23:59 GMT on Sunday 22 November 2020.
Week 4: Friday 23 November 2020 until 23:59 GMT on Sunday 29 November 2020.

One winner will be chosen at random. The winner will be notified on Boundary Outlet and Banny’s Instagram and Facebook stories pages within 3 days of the closing date. Entrants must be aged 18 or over and based in the UK. Only one entry per person. Duplicate entries will be void. No purchase necessary to enter the competition. Banny’s and Boundary Stores employees and concession partner’s cannot enter. Entry constitutes full and unconditional acceptance of these Terms and Conditions. Banny’s is not responsible for lost, corrupted or delayed entries and reserves the right to disqualify anyone who violates these Terms and Conditions. One winner will be entitled to 1 voucher entitling the winner to choose 4 main meals and a choice of 4 soft drinks from the menu. The prize is valid at either Banny’s Takeaway Colne or Banny’s Drive-Thru Burnley. The winning prize will be valid until Thursday 31 December 2020 The winner is required to confirm acceptance of the prize and supply their contact details to the Promoter when contacted. In the event that the winner does not accept the prize, or does not comply with these conditions, the Promoter reserves the right to select an alternative winner. If the chosen winner does not respond within 5 days of receiving confirmation of their win, the Promoter reserves the right to select another winner. The prize is non-transferable. Banny’s and Boundary Outlet will not share your information with companies outside of the group for marketing purposes and all information will be held securely. Promoter: Banny’s and Boundary Outlet The giveaway is in no way associated with Instagram or Facebook.


Click & Collect – Colne Only

Click & Collect service available at Boundary Outlet Colne Only.
Items purchased online can be returned in store from 3 December or to the collection point, a refund will be issued to the original payment card.
Payment by card only. No staff discount or Privilege Family discount available.
Quantities of items are limited and are sold on a first come first serve basis.
Items will be held for 10 days. After which uncollected items will be refunded to the original payment card.
Normal refund policy applies, your statutory rights will not be affected.
Boundary stores reserves the right to amend or terminate the availability of the Click & Collect Service at any time and without notice.


Last updated  05/11/20

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