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Terms & Conditions

Returns Policy 

Goods may be exchanged or returned within 1 month with proof of purchase. For hygiene or safety reasons the following items can only be returned providing they are in their original condition (including the packaging) and have not been worn, opened, assembled or used and any seals on the product remain unbroken: cosmetics, hats, hosiery, lingerie, men’s underwear, swimwear, personal grooming products, duvets, pillows and mattress & pillow protectors. This does not affect your statutory rights.

Christmas Returns Policy

Goods purchased from 21 October – 24 December 2021 may be exchanged or returned until Sunday 23 January 2022 with proof of purchase. See exceptions and terms in our returns policy above.


Privilege Club Card Terms & Conditions 

To take advantage of any Boundary Outlet Privilege Club member offers and/or incentives at selected periods the Boundary Outlet Privilege Club member must present their Privilege Club promotional invitation/ App/email or gold card in store at the time of purchase and /or redemption. Privilege Club card offers and incentives will not be applied retrospectively if the cardholder does not present their Privilege Club promotional invitation/ App/email or gold card at the time of purchase and/or redemption. Further 10% discount off the last marked price and incentives apply to Privilege Club members only upon production of their Privilege Club promotional invitation/App/email or gold card during selected promotional periods. Further 10% discount off the last marked price offer applies to participating brands and products only for a limited time. Further 10% discount off the last marked price offer available in M&S Colne for advertised days of selected promotional periods only. Further 10% discount offer is not available in BB’s Cafes and Bumbellini’s Colne or Bannisters Restaurant & Afternoon Tea Colne. Further 10% discount offer excludes the purchase of gift vouchers. Boundary Stores may terminate the Privilege Club member scheme and/or refuse to issue a Boundary Stores Privilege Club card and/or withdraw or cancel any Boundary Stores Privilege Club memberships at any time. Boundary Stores reserve the right to amend these terms and conditions from time to time and to add, remove or amend any offers or incentives made available to Privilege Club members. Any amendments to these terms and conditions will be made available to view via the Boundary Outlet website boundaryoutlet.com

Privilege Club members wishing to report a lost or stolen card, contact: 01282 856200 or email

Privilege Club members wishing to amend their details can: 

  • Amend their options within the “Privilege Club” section of “Remove Address” on the Website, boundaryoutlet.com 
  • email us at customerservice@boundaryoutlet.com
  • call us on 01282 856200 
  • write to us at Boundary Outlet, Vivary Way, Colne, Lancashire, BB8 9NW 

Privilege Club members wishing to no longer receive postal and/or email marketing information from us can: 

  • Amend their options within the “Privilege Club” section of “Amend Details” on the Website, boundaryoutlet.com 
  • email us at customerservice@boundaryoutlet.com
  • call us on 01282 856200 
  • write to us at Boundary Outlet, Vivary Way, Colne, Lancashire, BB8 9NW 
  • click on the “unsubscribe” link on the bottom of any of our emails to opt out of email communications only. 

We will delete or anonymise any information that is stored by us (or by any third party who processes the data on our behalf). Please note that customers may continue to receive communications for a short period after changing their preferences while our systems are fully updated.   



Autumn Launch Privilege Club Family Prize Draw – Now Closed

23 September – 17 October 2021

Terms & Conditions

1. Eligibility

  • Entrants are entitled to enter the prize draw in store with either their Privilege Family mailer, app or email.
  • Employees and members of their immediate families (including any live-in partner) of Boundary Stores, concessions within the Boundary Store group, Libra Textiles LTD and/or those associated with the operation of the prize draw are ineligible to enter. Any such entries are invalid.
  • Boundary Stores reserve the right in its sole discretion to ask for evidence to verify the age, identity and/or eligibility of an entrant at any time, and to use any channels and methods available to carry out checks of any details provided. Boundary Stores may withhold delivery of a prize until it has received such evidence from the winner and failure to provide such evidence in a timely manner may result in forfeiture of the prize.

Entry

  • The opening date and closing date for entries are as indicated on the Privilege Club members mailed invitation, App, website and instore point of sale to support this prize draw.
  • Any entries received before the prize draw opens or after the closing date will not be entered into the prize draw.
  • Entrants must be an existing Privilege Club member to enter the prize draw or can download the Privilege Family Club app to qualify for entry.
  • To qualify for entry Privilege Family Club members will be required to provide their membership number displayed on their New Season Launch mailer, email or app notification.
  • New paper applications or web applications are not eligible for this prize draw.
  • In the event of any fault, mistake, misunderstanding or dispute concerning the correctness or acceptability of the operation of any part of the prize draw the decision of The Boundary Store group shall be final.
  • Boundary Stores reserve the right to refuse or withdraw the promotion at any time.

The Prize

  • The £1000 prize will be supplied in Boundary gift vouchers.
  • The prize is subject to winner confirmation, i.e. Boundary Outlet / Boundary Mill Stores has managed to contact the winner and confirm eligibility
  • The prize provider, Boundary Outlet/Boundary Mill Stores reserve the right to refuse to accept gift vouchers which are deemed to have been tampered with, defaced, duplicated, damaged or which otherwise are suspected to be affected by fraud or which have been lost or stolen following delivery.
  • No cash equivalent or alternative prize will be given at the request of the winner and the prize is non-transferable and non-exchangeable.
  • Boundary Outlet/Boundary Mill Stores will not be liable where the prize has been lost, damaged or stolen following delivery and such prize will not be replaced.
  • For all gift voucher terms and conditions visit our website; www. boundaryoutlet.com.

Winner Selection

  • The prize draw winner will be randomly selected, the draw for the winner will take place within one week of the closing date.
  • The winner will be the first entry drawn at random from all valid entries, subject to eligibility and winner confirmation.
  • The winner will be contacted as soon as practicable on or after the draw date. Reasonable efforts will be made to contact a winner by email or signed for addressed mail.
  • The prize will be required to be collected by the winner in one of the Boundary Outlet or Boundary Mill stores.
  • If the winner cannot be contacted or successful contact is not made within the time periods set out above or if the winner fails to meet any of the eligibility requirements or is otherwise unable to comply with the terms and conditions, this may result in forfeiture of the prize and Boundary Outlet/Boundary Mill Stores reserves the right to disqualify that entrant (without further liability to that entrant) and offer the prize to the next eligible entrant and thereafter until a winner is found.  
  • By taking part in the prize draw and you are the winner of the prize draw, you agree that the Boundary Outlet/Boundary Mill may in its sole discretion use the winner’s name and image and their comments relating to the prize and their experience for promotional, marketing and publicity purposes without notice and without any fee being paid.
  • Any personal data relating to the winner will be used solely in accordance with the UK’s current data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

Privacy

As registering as a Privilege Family member you have indicated on application that you consent (e.g. by “opting-in”) to receiving marketing correspondence. You may opt out of receiving marketing at any time.

If you no longer wish to receive marketing communications from us, you may choose to no longer receive postal and/or email marketing information from us by opting out. You can:

– amend your options within the “Privilege Club” section of “Remove Address” on the Website, www.boundaryoutlet.com

– email us at customerservice@boundaryoutlet.com

– click on the “unsubscribe” link on the bottom of any of our emails to opt out of email communications only.

– write to us at Boundary Outlet, Vivary Way, Colne, Lancashire, BB8 9NW

You may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

Everything for Christmas

21 October – 14 November 2021

10% off food at Banny’s Colne

  • Receive 10% discount off food at Banny’s Restaurant Colne.
  • Offer valid from 21/10/21 – 14/11/21.
  • Offer excludes drinks.
  • Excludes Banny’s takeaways and Banny’s Burnley.
  • Not to be used in conjunction with any other offer or voucher.
  • Available to Boundary Outlet Privilege Club members only on presentation of your promotional App voucher/card or promotional email in store.
  • We reserve the right to cancel vouchers should we have reason to believe these terms & conditions have not been respected.

Free Hot drink & A Mince Pie

  • Free tea or filter coffee and a mince pie for you and a friend in BB’s Cafés.
  • Offer valid 21/10/21 until 14/11/21.
  • Limited to one visit.
  • Not to be used in conjunction with any other offer or voucher.
  • Available to Boundary Outlet Privilege Club members only on presentation of your promotional App voucher/card or promotional email in store.
  • We reserve the right to cancel vouchers should we have reason to believe these terms & conditions have not been respected.

Boundary App Terms & Conditions

Introductory App 10% Off Promotion

  • Available to customers when downloading and using the app for the first time.
  • Available for a limited time.
  • Available for 1 single use, after which the voucher will disappear from the app.
  • Not to be used in conjunction with any other offer or voucher.
  • Offer only available via the Boundary Outlet App, new subscribers only.

Store Receipt Terms & Conditions

10% Off Food (Receipt Offer)

  • Available between dates stated with offer
  • Available to Boundary Outlet customers only on presentation of your receipt in store
  • Only available on date of purchase
  • Offer available in BB’s Café Colne, Bannisters Restaurant & Afternoon Tea, Bumbellini’s or Bannys British Kitchen Colne
  • Drinks not included * 

Gift Voucher Terms & Conditions 

Boundary Outlet gift vouchers can be exchanged for goods in all Boundary stores with the exception of BB’s Cafes. Only Boundary Outlet gift vouchers can be used in our stores.

Further 10% off discount with Privilege Club offer excludes the purchase of gift vouchers. M&S Outlet Colne accept both M&S and Boundary Outlet gift vouchers. Boundary Outlet Stores gift vouchers cannot be redeemed for cash.   

Boundary Outlet gift vouchers can only be exchanged for goods of equal value, or as part payment for goods of a higher value than its face value. Change will not be given if it is exchanged for goods less than its face value. For any merchandise purchase paid by vouchers, where the transaction value is less than the face value of the voucher, cash change of up to and including £0.99 will be provided. Any excess change requirements will be paid in new vouchers. The refund of all merchandise purchased using vouchers will be paid in new vouchers. This does not affect your statutory rights. Boundary Outlet Stores gift vouchers are not redeemable for cash   


Social Media, Competitions, Prize Draws & Survey Terms & Conditions

By participating, entrants confirm they have read, understood and agree to be bound by these terms and conditions. All prize winners will be notified within 7 days of the prize draw/competition closing. We reserve the right to request proof of a prize winner’s identity in the form of a passport or driver’s licence and proof of address in the form of a utility bill. In the event that a prize winner cannot provide us with proof of identity reasonably acceptable to us, we may withdraw the prize and select another prize winner. We reserve in all cases the right to replace the stated prizes with prizes that we consider to be of broadly equivalent value. We offer no cash alternative for non-cash prizes and prize winners must accept prizes in the form offered. Prizes cannot be returned or exchanged. Winners are selected at random. Boundary Stores employees and concession partner’s cannot enter. Only one entry per person will be counted. All Facebook promotions are no way sponsored, endorsed or administered by or associated with Facebook.   

Competition Winner’s Vouchers issued can only be redeemed once. Voucher cannot be exchanged for cash, Boundary Outlet Stores Gift Vouchers or alternative goods – Nor can the redeemed prize be refunded. Photocopies are not valid. Lost vouchers cannot be replaced. Vouchers must be used to redeem the competition prize before the ‘Valid Until’ date shown. Unclaimed Prizes All prizes must be claimed within fourteen (14) days of our notification of winning unless otherwise stated. We reserve the right to award prizes unclaimed after this period to alternative prize winners or not to award them at all. Age Restrictions All competition entrants must be eighteen (18) years or older.   


Last updated  15/09/21

Download the Privilege Family App

Download the free Boundary Privilege Family app to receive offers and brand updates on the go, plus always have your card to hand on your phone ready to show in store.
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