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Terms & Conditions

Returns Policy 

Goods may be exchanged or returned within 1 month with proof of purchase. For hygiene or safety reasons the following items can only be returned providing they are in their original condition (including the packaging) and have not been worn, opened, assembled or used and any seals on the product remain unbroken: cosmetics, hats, hosiery, lingerie, men’s underwear, swimwear, personal grooming products, duvets, pillows and mattress & pillow protectors. This does not affect your statutory rights.


Privilege Club Terms & Conditions 

To take advantage of any Boundary Outlet Privilege Club member offers and/or incentives at selected periods the Boundary Outlet Privilege Club member must present their Privilege Club promotional invitation/ App/email or gold card in store at the time of purchase and /or redemption. Privilege Club card offers and incentives will not be applied retrospectively if the cardholder does not present their Privilege Club promotional invitation/ App/email or gold card at the time of purchase and/or redemption. Further 10% discount off the last marked price and incentives apply to Privilege Club members only upon production of their Privilege Club promotional invitation/App/email or gold card during selected promotional periods. Further 10% discount off the last marked price offer applies to participating brands and products only for a limited time. Further 10% discount off the last marked price offer available in M&S Colne for advertised days of selected promotional periods only. Further 10% discount offer is not available in BB’s Cafes and Bumbellini’s Colne or Bannisters Restaurant & Afternoon Tea Colne. Further 10% discount offer excludes the purchase of gift vouchers. Boundary Stores may terminate the Privilege Club member scheme and/or refuse to issue a Boundary Stores Privilege Club card and/or withdraw or cancel any Boundary Stores Privilege Club memberships at any time. Boundary Stores reserve the right to amend these terms and conditions from time to time and to add, remove or amend any offers or incentives made available to Privilege Club members. Any amendments to these terms and conditions will be made available to view via the Boundary Outlet website boundaryoutlet.com

Privilege Club members wishing to report a lost or stolen card, contact: 01282 856200 or email

Privilege Club members wishing to amend their details can: 

  • Amend their options within the “Privilege Club” section of “Remove Address” on the Website, boundaryoutlet.com 
  • email us at customerservice@boundaryoutlet.com
  • call us on 01282 856200 
  • write to us at Boundary Outlet, Vivary Way, Colne, Lancashire, BB8 9NW 

Privilege Club members wishing to no longer receive postal and/or email marketing information from us can: 

  • Amend their options within the “Privilege Club” section of “Amend Details” on the Website, boundaryoutlet.com 
  • email us at customerservice@boundaryoutlet.com
  • call us on 01282 856200 
  • write to us at Boundary Outlet, Vivary Way, Colne, Lancashire, BB8 9NW 
  • click on the “unsubscribe” link on the bottom of any of our emails to opt out of email communications only. 

We will delete or anonymise any information that is stored by us (or by any third party who processes the data on our behalf). Please note that customers may continue to receive communications for a short period after changing their preferences while our systems are fully updated.   


Privacy

As registering as a Privilege Family member you have indicated on application that you consent (e.g. by “opting-in”) to receiving marketing correspondence. You may opt out of receiving marketing at any time.

If you no longer wish to receive marketing communications from us, you may choose to no longer receive postal and/or email marketing information from us by opting out. You can:

– amend your options within the “Privilege Club” section of “Remove Address” on the Website, www.boundaryoutlet.com

– email us at customerservice@boundaryoutlet.com

– click on the “unsubscribe” link on the bottom of any of our emails to opt out of email communications only.

– write to us at Boundary Outlet, Vivary Way, Colne, Lancashire, BB8 9NW

You may continue to receive communications for a short period after changing your preferences while our systems are fully updated.


Boundary App Terms & Conditions

Introductory App 10% Off Promotion

  • Available to customers when downloading and using the app for the first time.
  • Available for a limited time.
  • Available for 1 single use, after which the voucher will disappear from the app.
  • Offer only available via the Boundary Outlet App, new subscribers only.
  • Not to be used in conjunction with any other offer or voucher.
  • 10% discount does not apply to the purchase of Gift Vouchers, or Boundary catering. 
  • Departments/brands may be excluded from this offer from time to time.
  • M&S Outlet Colne is excluded from this offer.

10% Off App Exclusive*

*Offer available for new and existing Boundary Outlet App customers in Newcastle & Sheffield stores only

  • 10% off the last marked price valid from 28/04/22 until 18/05//22 at Boundary Outlet Newcastle and Sheffield Boundary Outlet stores
  • Available to new & existing Boundary Outlet app customers
  • Offer available to Boundary Outlet App subscribers only
  • Not to be used in conjunction with any other offer or voucher
  • 10% discount does not apply to the purchase of Gift Vouchers, or Boundary catering
  • Departments/brands may be excluded from this offer

Free Cake with Any Drink Purchase

  • Free cake with any drink purchased in BB Café Sheffield or Newcastle only
  • Valid from 28/04/22 – 18/05/22
  • Limited to one visit, one voucher per customer only
  • Not to be used in conjunction with any other offer or voucher
  • Customers must present the voucher to claim their free cake
  • Photocopies will not be excepted

Gift Voucher Terms & Conditions 

Boundary Outlet gift vouchers can be exchanged for goods in all Boundary stores with the exception of BB’s Cafes. Only Boundary Outlet gift vouchers can be used in our stores.

Further 10% off discount with Privilege Club offer excludes the purchase of gift vouchers. M&S Outlet Colne accept both M&S and Boundary Outlet gift vouchers. Boundary Outlet Stores gift vouchers cannot be redeemed for cash.   

Boundary Outlet gift vouchers can only be exchanged for goods of equal value, or as part payment for goods of a higher value than its face value. Change will not be given if it is exchanged for goods less than its face value. For any merchandise purchase paid by vouchers, where the transaction value is less than the face value of the voucher, cash change of up to and including £0.99 will be provided. Any excess change requirements will be paid in new vouchers. The refund of all merchandise purchased using vouchers will be paid in new vouchers. This does not affect your statutory rights. Boundary Outlet Stores gift vouchers are not redeemable for cash   


Social Media, Competitions, Prize Draws & Survey Terms & Conditions

By participating, entrants confirm they have read, understood and agree to be bound by these terms and conditions. All prize winners will be notified within 7 days of the prize draw/competition closing. We reserve the right to request proof of a prize winner’s identity in the form of a passport or driver’s licence and proof of address in the form of a utility bill. In the event that a prize winner cannot provide us with proof of identity reasonably acceptable to us, we may withdraw the prize and select another prize winner. We reserve in all cases the right to replace the stated prizes with prizes that we consider to be of broadly equivalent value. We offer no cash alternative for non-cash prizes and prize winners must accept prizes in the form offered. Prizes cannot be returned or exchanged. Winners are selected at random. Boundary Stores employees and concession partner’s cannot enter. Only one entry per person will be counted. All Facebook promotions are no way sponsored, endorsed or administered by or associated with Facebook.   

Competition Winner’s Vouchers issued can only be redeemed once. Voucher cannot be exchanged for cash, Boundary Outlet Stores Gift Vouchers or alternative goods – Nor can the redeemed prize be refunded. Photocopies are not valid. Lost vouchers cannot be replaced. Vouchers must be used to redeem the competition prize before the ‘Valid Until’ date shown. Unclaimed Prizes All prizes must be claimed within fourteen (14) days of our notification of winning unless otherwise stated. We reserve the right to award prizes unclaimed after this period to alternative prize winners or not to award them at all. Age Restrictions All competition entrants must be eighteen (18) years or older.   

Last updated  06/12/21


Competition – Win £100 Gift Voucher

  • Winner must like the competition post, follow @BoundaryOutlet on Instagram or @boundaryoutletstores on Facebook and have tagged a friend in the comment section.
  • Entries close on Thursday 28 April 2022 at 12.00pm, winner will be announced on our Instagram & Facebook page within 7 days.
  • The winner will receive £100 Boundary Outlet Gift Voucher to spend in any of our Boundary Outlet’s.
  • Competition open to people residing in UK only.
  • This promotion is in no way sponsored, administered, or associated with Instagram.

Download the Privilege Family App

Download the free Boundary Privilege Family app to receive offers and brand updates on the go, plus always have your card to hand on your phone ready to show in store.
Search: Boundary Outlet

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