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Terms & Conditions

Returns Policy 

Goods may be exchanged or returned within 1 month with proof of purchase. For hygiene or safety reasons the following items can only be returned providing they are in their original condition (including the packaging) and have not been worn, opened, assembled or used and any seals on the product remain unbroken: cosmetics, hats, hosiery, lingerie, men’s underwear, swimwear, personal grooming products, duvets, pillows and mattress & pillow protectors. This does not affect your statutory rights.

Extended Returns Policy

Due to the temporary closure of our stores our previous extended returns policy until 24 January 2021 will now be extended to 2 weeks from 12th April 2021, the stores reopening date. All other usual terms and conditions apply.   All other usual terms and conditions apply.  


Privilege Club Card Terms & Conditions 

To take advantage of any Boundary Outlet Privilege Club member offers and/or incentives at selected periods the Boundary Outlet Privilege Club member must present their Privilege Club promotional invitation/ App/email or gold card in store at the time of purchase and /or redemption. Privilege Club card offers and incentives will not be applied retrospectively if the cardholder does not present their Privilege Club promotional invitation/ App/email or gold card at the time of purchase and/or redemption. Further 10% discount off the last marked price and incentives apply to Privilege Club members only upon production of their Privilege Club promotional invitation/App/email or gold card during selected promotional periods. Further 10% discount off the last marked price offer applies to participating brands and products only for a limited time. Further 10% discount off the last marked price offer available in M&S Colne for advertised days of selected promotional periods only. Further 10% discount offer is not available in BB’s Cafes and Bumbellini’s Colne or Bannisters Restaurant & Afternoon Tea Colne. Further 10% discount offer excludes the purchase of gift vouchers. Boundary Stores may terminate the Privilege Club member scheme and/or refuse to issue a Boundary Stores Privilege Club card and/or withdraw or cancel any Boundary Stores Privilege Club memberships at any time. Boundary Stores reserve the right to amend these terms and conditions from time to time and to add, remove or amend any offers or incentives made available to Privilege Club members. Any amendments to these terms and conditions will be made available to view via the Boundary Outlet website boundaryoutlet.com

Privilege Club members wishing to report a lost or stolen card, contact: 01282 856200 or email reception@boundarymill.co.uk Privilege Club members wishing to amend their details can: 

  • Amend their options within the “Privilege Club” section of “Remove Address” on the Website, boundaryoutlet.com 
  • email us at reception@boundarymill.co.uk
  • call us on 01282 856200 
  • write to us at Boundary Outlet, Vivary Way, Colne, Lancashire, BB8 9NW 

Privilege Club members wishing to no longer receive postal and/or email marketing information from us can: 

  • Amend their options within the “Privilege Club” section of “Amend Details” on the Website, boundaryoutlet.com 
  • email us at reception@boundarymill.co.uk 
  • call us on 01282 856200 
  • write to us at Boundary Outlet, Vivary Way, Colne, Lancashire, BB8 9NW 
  • click on the “unsubscribe” link on the bottom of any of our emails to opt out of email communications only. 

We will delete or anonymise any information that is stored by us (or by any third party who processes the data on our behalf). Please note that customers may continue to receive communications for a short period after changing their preferences while our systems are fully updated.   


Clearance July 2021

An Extra 10% Off Throughout the Event

  • 10% off the last marked price valid from 05/08/21 until 30/08/21
  • at Boundary Outlet.
  • 10% discount does not apply to the purchase of Gift Vouchers
  • 10% discount valid at M&S Outlet Colne from 05/08/21 until 08/08/21.
  • 10% discount does not apply to Boundary catering.
  • Not to be used in conjunction with any other offer or voucher.
  • We reserve the right to cancel vouchers should we have reason to believe these terms & conditions have not been respected.

**10% Off at M&S Outlet Colne

  • 10% off at M&S Outlet, Boundary Outlet Colne.
  • Valid from 05/08/21 until 08/08/21.
  • 10% discount does not apply to M&S Outlet Clearance items.

10% off food at Banny’s Colne

  • Receive 10% discount off food at Banny’s Restaurant Colne.
  • Offer valid from 05/08/21 until 30/08/21.
  • Offer excludes drinks.
  • Excludes Banny’s takeaways and Banny’s Burnley.
  • Not to be used in conjunction with any other offer or voucher.
  • We reserve the right to cancel vouchers should we have reason to believe these terms & conditions have not been respected.

Privilege Club Complimentary Prosecco & Canapes Offer – Colne Only

  • Available to Boundary Outlet Privilege Club members only on presentation of your free Prosecco & canapes promotional App voucher/card in store.
  • Available from 4.30pm-6.30pm on Thursday 5 July – Saturday 7 July only.
  • Bannisters Restaurant will be closed from 3pm on the days of the event.
  • Only available at Boundary Colne.
  • A none alcoholic alternative will be available on request. 
  • Prosecco served only to persons 18 years and over.
  • Only one free Prosecco & Canapes for you and a friend per promotional App voucher/card. 
  • Offer not available in Bumbellini’s, BB’s Cafe or Bannys British Kitchen Colne.
  • Privilege Club promotional App voucher/card will be scored once the offer has been redeemed
  • Voucher can only be used once.
  • Photocopies are not valid.
  • Lost vouchers cannot be replaced.
  • Excludes Boundary Outlet Stores employees.
  • Offers are subject to availability.
  • We reserve the right to cancel vouchers should we have reason to believe these terms & conditions have not been respected.
  • Not to be used in conjunction with any other offer or voucher. 

Privilege Club Complimentary Prosecco & Nibbles Offer – Newcastle, Sheffield & Walsall Only

  • Available to Boundary Outlet Privilege Club members only on presentation of your free Prosecco & nibbles promotional App voucher/card in store.
  • Available from 4.30pm-6.30pm on Thursday 5 July – Saturday 7 July only.
  • BBs Cafe will be closed from 3pm on the days of the event.
  • Only available at Boundary Newcastle, Sheffield & Walsall.
  • Excludes Boundary Grantham
  • A none alcoholic alternative will be available on request. 
  • Prosecco served only to persons 18 years and over.
  • Only one free Prosecco & Nibbles for you and a friend per promotional App voucher/card. 
  • Privilege Club promotional App voucher/card will be scored once the offer has been redeemed
  • Voucher can only be used once.
  • Photocopies are not valid.
  • Lost vouchers cannot be replaced.
  • Excludes Boundary Outlet Stores employees.
  • Offers are subject to availability.
  • We reserve the right to cancel vouchers should we have reason to believe these terms & conditions have not been respected.
  • Not to be used in conjunction with any other offer or voucher. 

Boundary App Terms & Conditions

Introductory App 10% Off Promotion

  • Available to customers when downloading and using the app for the first time.
  • Available for a limited time.
  • Available for 1 single use, after which the voucher will disappear from the app.
  • Not to be used in conjunction with any other offer or voucher.
  • Offer only available via the Boundary Outlet App, new subscribers only.

Store Receipt Terms & Conditions

10% Off Food (Receipt Offer)

  • Available between dates stated with offer
  • Available to Boundary Outlet customers only on presentation of your receipt in store
  • Only available on date of purchase
  • Offer available in BB’s Café Colne, Bannisters Restaurant & Afternoon Tea, Bumbellini’s or Bannys British Kitchen Colne
  • Drinks not included * 

Gift Voucher Terms & Conditions 

Boundary Outlet gift vouchers can be exchanged for goods in all Boundary stores with the exception of BB’s Cafes. Only Boundary Outlet gift vouchers can be used in our stores.

Further 10% off discount with Privilege Club offer excludes the purchase of gift vouchers. M&S Outlet Colne accept both M&S and Boundary Outlet gift vouchers. Boundary Outlet Stores gift vouchers cannot be redeemed for cash.   

Boundary Outlet gift vouchers can only be exchanged for goods of equal value, or as part payment for goods of a higher value than its face value. Change will not be given if it is exchanged for goods less than its face value. For any merchandise purchase paid by vouchers, where the transaction value is less than the face value of the voucher, cash change of up to and including £0.99 will be provided. Any excess change requirements will be paid in new vouchers. The refund of all merchandise purchased using vouchers will be paid in new vouchers. This does not affect your statutory rights. Boundary Outlet Stores gift vouchers are not redeemable for cash   


Social Media, Competitions, Prize Draws & Survey Terms & Conditions

By participating, entrants confirm they have read, understood and agree to be bound by these terms and conditions. All prize winners will be notified within 7 days of the prize draw/competition closing. We reserve the right to request proof of a prize winner’s identity in the form of a passport or driver’s licence and proof of address in the form of a utility bill. In the event that a prize winner cannot provide us with proof of identity reasonably acceptable to us, we may withdraw the prize and select another prize winner. We reserve in all cases the right to replace the stated prizes with prizes that we consider to be of broadly equivalent value. We offer no cash alternative for non-cash prizes and prize winners must accept prizes in the form offered. Prizes cannot be returned or exchanged. Winners are selected at random. Boundary Stores employees and concession partner’s cannot enter. Only one entry per person will be counted. All Facebook promotions are no way sponsored, endorsed or administered by or associated with Facebook.   

Competition Winner’s Vouchers issued can only be redeemed once. Voucher cannot be exchanged for cash, Boundary Outlet Stores Gift Vouchers or alternative goods – Nor can the redeemed prize be refunded. Photocopies are not valid. Lost vouchers cannot be replaced. Vouchers must be used to redeem the competition prize before the ‘Valid Until’ date shown. Unclaimed Prizes All prizes must be claimed within fourteen (14) days of our notification of winning unless otherwise stated. We reserve the right to award prizes unclaimed after this period to alternative prize winners or not to award them at all. Age Restrictions All competition entrants must be eighteen (18) years or older.   

Keith Brymer Jones – July 2021

Entrants must be 16 or over and be a UK resident.
To enter contestants must like the original competition post on Boundary Outlet Facebook page or Instagram Page posted on Saturday 3 July 2021 AND comment on the post or tag a friend.
Closing date for entry will be midnight Sunday 11 July (11/07/21) after this no further entries to the competition will be permitted.
Winners will be contacted by Tuesday 13 July (13/07/21).
Please allow up to 60 days for personalised mug to hand crafted and delivered.
The prize consists of an opportunity to throw with Keith at Boundary Outlet Colne on 17 July 2021 and a personalised mug.
There will be one winner.
This competition is open to UK residents excluding employees of the promoter, their immediate families and anyone professionally connected with the promotion.
No cash alternative is available.
No alternative entry method is available.
The prize is not transferable.
Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value or higher without notice.
The winner will be chosen at random and the decision is final.
This promotion is in no way sponsored, endorsed, administrated by or associated with Facebook or Instagram.


Last updated  24/05/2021

Download the Privilege Family App

Download the free Boundary Privilege Family app to receive offers and brand updates on the go, plus always have your card to hand on your phone ready to show in store.
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