Returns Policy
Goods may be exchanged or returned within 1 month with proof of purchase. For hygiene or safety reasons the following items can only be returned providing they are in their original condition (including the packaging) and have not been worn, opened, assembled or used and any seals on the product remain unbroken: cosmetics, hats, hosiery, lingerie, men’s underwear, swimwear, personal grooming products, duvets, pillows and mattress & pillow protectors. This does not affect your statutory rights.
Christmas Returns Policy
To help you shop with confidence this season, we’ve extended our usual limit for returns. Any purchases made until 24 December 2023 can be returned up until 28 January 2024. Purchases made from 26 December onwards, our normal returns policy will apply.
Privilege Family Terms & Conditions
To take advantage of any Boundary Outlet Privilege Family member offers and/or incentives at selected periods the Boundary Outlet Privilege Family member must present their Privilege Family promotional invitation/ App/email or gold card in-store at the time of purchase and /or redemption. Privilege Family offers and incentives will not be applied retrospectively if the member does not present their Privilege Family promotional invitation/ App/email or gold card at the time of purchase and/or redemption. Further 10% discount off the last marked price and incentives apply to Privilege Family members only upon production of their Privilege Family promotional invitation/App/email or gold card during selected promotional periods. A further 10% discount off the last marked price offer applies to participating brands and products only for a limited time. Further 10% discount off the last marked price offer available in M&S Outlet Colne for advertised days of selected promotional periods only. A further 10% discount offer is not available in BB’s Cafes and The Hive Café Colne or Bannisters Restaurant & Afternoon Tea Colne. A further 10% discount offer excludes the purchase of gift vouchers. Boundary Outlet may terminate the Privilege Family member scheme and/or refuse to issue a Boundary Outlet Privilege Family card and/or withdraw or cancel any Boundary Outlet Privilege Family memberships at any time. Boundary Outlet reserve the right to amend these terms and conditions from time to time and to add, remove or amend any offers or incentives made available to Privilege Family members. Any amendments to these terms and conditions will be made available to view via the Boundary Outlet website boundaryoutlet.com
Privilege Family members wishing to report a lost or stolen card, contact: 01282 856200 or email customerservice@boundaryoutlet.com
Privilege Family members wishing to amend their details can:
- Amend their options within the “Privilege Family” section of “Remove Address” on the Website, boundaryoutlet.com
- email us at customerservice@boundaryoutlet.com
- call us on 01282 856200
- write to us at Boundary Outlet, Vivary Way, Colne, Lancashire, BB8 9NW
Privilege Family members wishing to no longer receive postal and/or email marketing information from us can:
- Amend their options within the “Privilege Family” section of “Amend Details” on the Website, boundaryoutlet.com
- email us at customerservice@boundaryoutlet.com
- call us on 01282 856200
- write to us at Boundary Outlet, Vivary Way, Colne, Lancashire, BB8 9NW
- Click on the “unsubscribe” link at the bottom of any of our emails to opt out of email communications only.
We will delete or anonymise any information that is stored by us (or by any third party who processes the data on our behalf). Please note that customers may continue to receive communications for a short period after changing their preferences while our systems are fully updated.
Privacy
As registering as a Privilege Family member you have indicated on the application that you consent (e.g. by “opting-in”) to receiving marketing correspondence. You may opt-out of receiving marketing at any time.
If you no longer wish to receive marketing communications from us, you may choose to no longer receive postal and/or email marketing information from us by opting out. You can:
– amend your options within the “Privilege Club” section of “Remove Address” on the Website, www.boundaryoutlet.com
– email us at customerservice@boundaryoutlet.com
– Click on the “unsubscribe” link at the bottom of any of our emails to opt out of email communications only.
– write to us at Boundary Outlet, Vivary Way, Colne, Lancashire, BB8 9NW
You may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
Boundary App Terms & Conditions
Introductory App 10% Off Promotion
- Available to customers when downloading and using the app for the first time.
- Available for a limited time.
- Available for 1 single-use, after which the voucher will disappear from the app.
- Offer only available via the Boundary Outlet App, new subscribers only.
- Not to be used in conjunction with any other offer or voucher.
- 10% discount does not apply to the purchase of Gift Vouchers or Boundary catering.
- 10% discount does not apply to in store events and workshops
- Departments/brands may be excluded from this offer from time to time.
- M&S Outlet Colne is excluded from this offer.
Gift Voucher Terms & Conditions
Boundary Outlet gift vouchers can be exchanged for goods in all Boundary stores except BB’s Cafes. Only Boundary Outlet gift vouchers can be used in our stores.
A further 10% off discount with the Privilege Club offer excludes the purchase of gift vouchers. M&S Outlet Colne accepts both M&S and Boundary Outlet gift vouchers. Boundary Outlet Stores gift vouchers cannot be redeemed for cash.
Boundary Outlet gift vouchers can only be exchanged for goods of equal value, or as part payment for goods of a higher value than their face value. The change will not be given if it is exchanged for goods less than their face value. For any merchandise purchase paid by vouchers, where the transaction value is less than the face value of the voucher, cash change of up to and including £0.99 will be provided. Any excess change requirements will be paid in new vouchers. The refund of all merchandise purchased using vouchers will be paid in new vouchers. This does not affect your statutory rights. Boundary Outlet Stores gift vouchers are not redeemable for cash.
Social Media, Competitions, Prize Draws & Survey Terms & Conditions
By participating, entrants confirm they have read, understood and agree to be bound by these terms and conditions. All prize winners will be notified within 7 days of the prize draw/competition closing. We reserve the right to request proof of a prize winner’s identity in the form of a passport or driver’s license and proof of address in the form of a utility bill. If a prize winner cannot provide us with proof of identity reasonably acceptable to us, we may withdraw the prize and select another prize winner. The winner is able to collect from one of our Boundary Outlet Stores. We reserve in all cases the right to replace the stated prizes with prizes that we consider to be of broadly equivalent value. We offer no cash alternative for non-cash prizes and prize winners must accept prizes in the form offered. Prizes cannot be returned or exchanged. Winners are selected at random. Boundary Stores employees and concession partners cannot enter. Only one entry per person will be counted. All Facebook promotions are in no way sponsored, endorsed or administered by or associated with Facebook.
Competition Winner’s Vouchers issued can only be redeemed once. Vouchers cannot be exchanged for cash, Boundary Outlet Stores Gift Vouchers or alternative goods – Nor can the redeemed prize be refunded. Photocopies are not valid. Lost vouchers cannot be replaced. Vouchers must be used to redeem the competition prize before the ‘Valid Until’ date shown. Unclaimed Prizes All prizes must be claimed within fourteen (14) days of our notification of winning unless otherwise stated. We reserve the right to award prizes unclaimed after this period to alternative prize winners or not to award them at all. Age Restrictions All competition entrants must be eighteen (18) years or older.
Last updated 06/12/21
Privilege Family Offers, Terms & Conditions
Enjoy a mince pie in BB’s Café with every hot drink purchased for you and a friend
- Enjoy a mince pie in BB’s Café with every hot drink purchased for you and a friend
- Valid 02/11/23 – 23/12/23
- Offer only available to Privilege Family customers on presentation of either their Privilege Family mailing voucher, Boundary Outlet app voucher or Boundary Outlet E-shot
- Not to be used in conjunction with any other offer or voucher
- Offer subject to availability while stocks last
- We reserve the right to change, amend or remove this offer without prior notice due to circumstance outside of our control
The Big £50,000 Christmas Giveaway
The Promoter
The Promoter is Libra Textiles Limited trading as Boundary Outlet whose registered office is at Boundary Outlet, Vivary Way, Colne, Lancashire, BB8 9NW (the “Promoter”).
If you wish to contact us for any reason including for help with this promotion, please email customerservice@boundaryoutlet.com
The Promotion
The title of the promotion is “The Big £50,000 Giveaway”.
These terms and conditions apply to the Boundary Outlet, The Big £50,000 Giveaway promotion.
To be in with a chance of winning one of the 20,000 prizes to be won in the promotion, Privilege Family members need to make a purchase at either a home or fashion till (excluding catering outlets & M&S Outlet Colne) and scratch off the full foil panel on the scratchcard at point of sale to reveal if you have won a prize. You are limited to one scratchcard per person per day.
1. How To Enter
1.1 The promotion will run from 2 November 2023 (the “Opening Date”) to 17 December 2023 the “Closing Date”). All dates referred to are the times and dates in England.
1.2 Privilege Family Members visiting us in store between 2 November & 17 December 2023 will receive a scratch card with any purchase made from either our home or fashion tills in store.
1.3 To receive your scratchcard, you must present your Privilege Family Member; app or mailing voucher or The Big £50,000 Christmas Giveaway E-shot at either a home or fashion till when making your purchase in store.
1.4 Scratch off the full foil panel on the scratchcard to reveal if you have won a prize.
2. To claim your prize
2.1 Present your winning scratchcard at the till.
2.2 All prizes must be redeemed by 24/12/23.
3. Eligibility
3.1 The promotion is open to all Privilege Family Customers 18 years or over presenting either their Boundary Outlet app or mailing voucher or The Big £50,000 Christmas Giveaway E-shot at point of purchase, except:
3.1.1. employees or workers of the Promoter;
3.1.2 employees or workers of agents or suppliers of the Promoter or its holding or subsidiary companies, who are professionally connected with the competition or its administration; or.
3.1.3 members of the immediate families or households of 3.1.1 and 3.1.2 above.
3.2 The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the Promotion.
3.3 You may make multiple entries for the scratchcard promotion between the Opening Date and Closing Date but only one entry per customer per day is allowed. Entries on behalf of another person will not be accepted.
3.4 An entry will be declared void if the entrant engages in:
3.5.1 any form of fraud (actual or apparent);
3.5.2 fraudulent misrepresentation; or
3.5.3 fraudulent concealment.
4. Terms & Conditions
4.1 Prizes cannot be used retrospectively, or in conjunction with any other vouchers, offers or discounts.
4.2 Scratchcards are not available with purchases made in Boundary Outlet catering outlets & M&S Outlet Colne
4.3 You may make multiple purchases within the promotional dates, but only one entry per customer per day is allowed. See 3.3.
4.4 Monetary winnings cannot be redeemed at M&S Outlet.
4.5 Redemption excludes plastic bags & Boundary Outlet gift vouchers.
4.6 Employees of Boundary Outlet, concessions within the Boundary Store group, Libra Textiles LTD and/or those associated with the operation of the promotion are ineligible to enter. See 3.1 and below.
4.7 You must be over 18 to enter.
4.8 Prizes are valid for single use only, and winning scratchcards must be surrendered in-store after use. The scratchcard must be in a good condition and no copies permitted.
4.9 Prizes are subject to availability. Boundary Outlet reserves the right to revoke these offers at any time.
4.10 No cash equivalent or alternative prize will be given at the request of the winner and the prize is non-transferable and non-exchangeable. No Change will be given if the full amount of the scratchcards’ value has not been met.
4.11 If items purchased are returned, only the discounted purchase price paid will be refunded. Returned items will be refunded with a gift voucher.
4.12 Boundary Outlet will not be liable where the prize has been lost, damaged or stolen following delivery and such prizes will not be replaced.
4.13 For all gift voucher terms and conditions visit our website; www.boundaryoutlet. com. In the event of any fault, mistake, misunderstanding, or dispute concerning the correctness or acceptability of the operation of any part of the prize draw the decision of Boundary Outlet shall be final.
4.14 Boundary Outlet reserve the right to refuse or withdraw the promotion at any time.
4.15 In the event of a dispute, please contact us at customerservice@boundaryoutlet.com
5 .General
5.1 The Promoter reserves the right to amend these terms and conditions from time to time. The latest version of these terms and conditions will be available on the website.
5.2 If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the promotion and any future promotions.
5.3 The Promoter reserves the right to hold void, suspend, cancel, or amend the prize promotion where it becomes necessary to do so.
5.4 The promotion is in no way sponsored, endorsed, administered by or associated with Facebook, Instagram, Apple or Google. By entering the promotion. Entrants agree that neither Facebook, Instagram, Apple nor Google have any liability and they are not responsible for the administration or promotion of the promotion.
5.5 These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
5.6 You should print a copy of these terms and conditions and keep them for your records.
Last edited 11/10/23
