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Boundary Stores are now open

Of course, the safety of our customers and co-workers remains the highest priority so we have been working hard to welcome you back safely. ​We’ve introduced measures so you can enjoy a safe and comfortable shopping experience.​

Opening Times

Please see the Visit Us section of the website for updated opening hours

Hand Sanitising Stations

Please use the hand sanitising stations placed around our stores

Regularly Cleaned

Our stores and restrooms are regularly cleaned throughout the day

Safe Distance

Please keep a safe distance between one another

Face Masks

All customers visiting our stores must wear a face covering unless exempt

Max Customers

There is a safe maximum number of customers allowed in our stores at one time


Card payments are preferred


Please be patient if there are queues at the tills and catering areas and follow the direction of our staff at all times

Customer Toilets

Customer toilets and baby changing facilities will be open in the store and regularly cleaned throughout the day


Fitting Rooms

All our fitting rooms are now open.

Returns Policy 

Goods may be exchanged or returned within 1 month with proof of purchase. For hygiene or safety reasons the following items can only be returned providing they are in their original condition (including the packaging) and have not been worn, opened, assembled or used and any seals on the product remain unbroken: cosmetics, hats, hosiery, lingerie, men’s underwear, swimwear, personal grooming products, duvets, pillows and mattress & pillow protectors. This does not affect your statutory rights.

Extended Returns Policy

Due to the temporary closure of our stores our previous extended returns policy until 24 January 2021 will now be extended to 2 weeks from 12th April 2021, the stores reopening date. All other usual terms and conditions apply.  

Customer toilets and baby changing facilities – will be open in the store.

Family groups – Families and groups are able to shop in store however must follow the Government guidelines and remain socially distant from one another at all times.

Download the Privilege Family App

Download the free Boundary Privilege Family app to receive offers and brand updates on the go, plus always have your card to hand on your phone ready to show in store.
Search: Boundary Outlet

Download from App Store Download from Google Play