Of course, the safety of our customers and co-workers remains the highest priority so we have been working hard to welcome you back safely. We’ve introduced measures so you can enjoy a safe and comfortable shopping experience.
Please see the Visit Us section of the website for updated opening hours
Hand Sanitising Stations
Please use the hand sanitising stations placed around our stores
Our stores and restrooms are regularly cleaned throughout the day
Please keep a safe distance between one another
All customers visiting our stores must wear a face covering unless exempt
There is a safe maximum number of customers allowed in our stores at one time
Card payments are preferred
Please be patient if there are queues at the tills and catering areas and follow the direction of our staff at all times
Customer toilets and baby changing facilities will be open in the store and regularly cleaned throughout the day
Returns & Refunds –
Goods may be exchanged or returned within 1 month with proof of purchase. For hygiene or safety reasons the following items can only be returned providing they are in their original condition (including the packaging) and have not been worn, opened, assembled or used and any seals on the product remain unbroken: cosmetics, hats, hosiery, lingerie, men’s underwear, swimwear, personal grooming products, duvets, pillows and mattress & pillow protectors. This does not affect your statutory rights.
Extended Returns Policy
Due to the temporary closure of our stores our previous extended returns policy until 24 January 2021 will now be extended to 2 weeks from 12th April 2021, the stores reopening date. All other usual terms and conditions apply.
Customer toilets and baby changing facilities – will be open in the store.
Family groups – Families and groups are able to shop in store however must follow the Government guidelines and remain socially distant from one another at all times.